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Hotel il Convento-Privacy Policy
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Data Controller
Maria Chiara Mastrogiacomo – Via Manzoni, 157/ab - 80123 - Naples.
Owner's email address:
Personal data collected directly from this site (name, and email address) are linked only to the email service in order to receive a response.
Other data collected, managed by third-party companies such as Google, Facebook, LinkedIN, and other companies listed below.
For any clarification, information, exercise of the rights listed in this information,
contact the owner at the following email:
Definitions and legal references
Personal Data (or Data)
Personal data is any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Usage Data
This information is collected automatically through this Website (including third-party applications integrated into this Website), including: the IP addresses or domain names of the computers utilized by the User who connects to this Website, the URI (Uniform Resource Identifier) addresses, the time of the request, the method utilized to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server's response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system utilized by the visitor, the various temporal connotations of the visit (for example, the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of pages visited, the parameters relating to the operating system and the User's IT environment.
User
The individual who uses this Website who, if not otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Controller (or Controller)
The natural person, legal person, public administration or any other body which processes Personal Data on behalf of the Data Controller, as set out in this privacy policy.
Data Owner (or Owner)
The natural person, legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data and the tools used, including the security measures concerning the operation and use of this Website. The Data Owner, if not otherwise specified, is the Owner of this Website.
This Website (or this Application)
The hardware or software tool by which the Personal Data of Users is collected and processed.
Service
The Service provided by this Website as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.
Cookies
Small portion of data stored within the User's device.
Legal references
This privacy policy has been drawn up on the basis of multiple legislative systems, including Articles 13 and 14 of Regulation (EU) 2016/679.
Unless otherwise specified, this privacy policy concerns only this Website.
Types of Data collected
Among the Personal Data collected by this Website, either independently or through third parties, there are: Cookies, Usage Data, first name, last name, email, username and website.
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.
Unless otherwise specified, all Data requested by this Website is mandatory. If the User refuses to communicate this Data, it may be impossible for this Website to provide the Service.
In cases where this Website indicates some Data as optional, Users are free not to communicate such Data, without this having any consequences on the availability or the operability of the Service.
Users who have doubts about which Data is mandatory, are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Website or by the owners of third-party services used by this Website, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and guarantees that he or she has the right to communicate or disseminate them, freeing the Owner from any liability to third parties.
Method and location of Data recorded
Methods of processing
The Owner utilises the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing of the Data takes place using IT and/or telematic tools, with organizational procedures and with correlated logics strictly related to the purposes indicated.
Legal basis of the processing
The Holder processes Personal Data relating to the User in the event one of the following conditions exists:
- the User has given consent for one or more specific purposes; Note: under some jurisdictions the Data Controller may be allowed to process Personal Data without the User's consent or any other of the legal bases specified below, until the User objects (“opt-out”) to such processing. However, this does not apply if the processing of Personal Data is regulated by European data protection law;
- processing is necessary for the performance of a contract with the User and/or for the execution of pre-contractual measures;
- processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
- processing is necessary for the pursuit of the legitimate interests pursued by the Data Controller or by a third party.
It is always possible to ask the Owner to clarify the specific legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.
Place
The Data is processed at the operational headquarters of the Owner and in any other place where the parties involved in the processing are located. For further information, contact the Owner.
The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.
The User has the right to obtain information regarding the legal basis of Data transfers outside the European Union or to an international organization governed by public international law or set up by two or more countries, such as the UN, as well as regarding the security measures taken by the Owner to protect the Data.
If one of the transfers described above takes place, the User can refer to the respective sections of this document or ask the Owner for information by contacting him at the contact details provided in the opening.
Retention period
The Data is processed and stored for the time required by the purposes for which it was collected.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully performed.
- Personal Data collected for purposes attributable to the legitimate interest of the Owner will be retained until such interest is fulfilled. The User may obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the User's consent, the Owner may retain Personal Data for a longer period until such consent is revoked. Furthermore, the Owner may be obliged to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, Personal Data will be deleted. Therefore, at the expiration of such period, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.
Purposes of the Processing of Collected Data
The User's Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Statistics, Contacting the User, Commenting on contents, Displaying contents from external platforms, Interaction with external social networks and platforms (including advertising banners), SPAM protection, User database management and Interaction with live chat platforms.
To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Commenting on content
Comment services, provided by third parties, allow Users to formulate and make public their comments regarding the content of this Website.
Users, depending on the settings decided by the Owner, can also leave comments anonymously. If among the Personal Data released by the User there is an email, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments.
A commenting service provided by third parties, it is possible that, even if the Users do not use the commenting service, the same collects traffic data relating to the pages in which the commenting service is installed.
Personal Data collected: surname, email, name, telephone number.
Contacting the User
Contact form (This Website)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information or any other nature indicated by the form header.
Personal Data collected: last name, email and name, telephone number.
Interaction with live chat platforms
This type of service allows interaction with live chat platforms, managed by third parties, directly from the pages of this Website. This allows the User to contact the support service of this Website or for this Website to contact the User while browsing its pages.
In the event that an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, it collects Usage Data relating to the pages in which it is installed. Furthermore, live chat conversations may be recorded.
Interaction with social networks and external platforms
This type of service allows interaction with social networks, or with other external platforms, directly from the pages of this Website.
The interactions and information acquired by this Website are in any case subject to the User's privacy settings relating to each social network.
If a service for interaction with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages on which it is installed.
Facebook Buttons (Meta Platforms, Inc.)
The Facebook buttons and social widgets are services of interaction with the social network Facebook, provided by Meta, Inc.
Personal Data collected: Cookies and Usage data.
Place of processing: EU – Privacy Policy.
Instagram Buttons (Meta Platforms, Inc.)
The Facebook social buttons and widgets are services of interaction with the social network Facebook, provided by Meta, Inc.
Personal Data collected: Cookies and Usage data.
Place of processing: EU – Privacy Policy
X button and X social widgets (Twitter, Inc.)
The X button and X social widgets are services of interaction with the social network Twitter, provided by Twitter, Inc.
Personal Data collected: Cookies and Usage data.
Place of processing: EU – Privacy Policy.
SPAM Protection
This type of service analyzes the traffic of this Website, potentially containing Personal Data of Users, in order to filter it from parts of traffic, messages and contents recognized as SPAM.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses Personal Data, collected anonymously on this site, for the purpose of tracking and examining the use of this Website, compiling reports and sharing them with other services developed by Google.
During data collection, Google Analytics does not record or store IP addresses.
Analytics provides approximate geographic location data by deriving the following metadata from IP addresses: city (plus derived latitude and longitude of the city), continent, country, region, subcontinent (and ID-based equivalents). For EU traffic, IP address data is used exclusively for the derivation of geographic location data before being deleted. It is not recorded, made accessible or used for any other purpose.
EU DATA IS COLLECTED IN THE EU
For more information open the following link
Personal Data collected: Cookies and Usage Data.
Place of processing: EU – Privacy Policy – Opt Out.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.
Room Cloud
Room Cloud is the Channel Manager and Booking Engine for hotels and apartments
Place and processing: EU - Privacy Policy
Trip Advisor Inc.
TripAdvisor is a website where people can read and write reviews of hotels, restaurants and tourist attractions. It is useful for finding advice and opinions of other travellers before booking a holiday.
Place of processing: EU - Privacy Policy
CA Customer Alliance GmbH
Customer Alliance is a tool that helps generate more reviews, increase online reputation and automate customer communication.
Place of processing: EU (Berlin) – Privacy Policy
YouTube Video Widget (Google Inc.)
YouTube is a video content viewing service managed by Google Inc. that allows this Website to integrate such content within its pages.
Personal Data collected: Cookies and Usage data.
Place of processing: EU – Privacy Policy.
Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that allows this Website to integrate such content into its pages.
Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.
Place of processing: EU – Privacy Policy.
User Rights
Users may exercise certain rights with respect to the Data processed by the Owner.
In particular, the User has the right to:
- withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously expressed.
- object to the processing of their Data. The User may object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are provided in the section below.
- access their Data. The User has the right to obtain information on the Data processed by the Owner, on certain aspects of the processing and to receive a copy of the Data processed.
- verify and request rectification. The User can verify the accuracy of their Data and request its updating or correction.
- obtain the limitation of the processing. When certain conditions apply, the User may request the limitation of the processing of their Data. In this case, the Owner will not process the Data for any purpose other than its conservation.
- obtain the deletion or removal of their Personal Data. When certain conditions apply, the User may request the deletion of their Data by the Owner.
- receive their Data or have it transferred to another owner. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain the transfer without hindrance to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
- lodge a complaint. The User can lodge a complaint with the competent data protection supervisory authority or take legal action.
How to exercise your rights
To exercise your rights, Users may direct a request to the Owner's contact details provided in this document. The requests are filed free of charge and processed by the Owner as soon as possible, in any case within one month.
More information on the processing
Defense in court
The User's Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Website or related Services by the User.
The User declares to be aware that the Owner may be required to reveal the Data by order of public authorities.
Specific information
Upon request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For needs related to operation and maintenance, this Website and any third-party services used by it may collect System Logs, which are files that record interactions and may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. It is therefore recommended to consult this page regularly, referring to the date of the last modification indicated at the bottom. If a User does not accept any of the changes made to this privacy policy, the User must cease using this Website and can request that the Data Controller removes their Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected up to that point.
